Customer Service Policy:
Goods will be despatched 2/3 working days after payment we will confirm despatch of the item and supply the post office
reference number for you.We cannot be responsible for any late deliveries etc. Couriers have the resonsibility
for delivery and this out of our control once despatched. Products shipped directly from our warehouse and come with a 30
day money back guarantee.Our aim is to provide 100% customer satisfaction. In the unlikely event your purchase should be faulty
please return them under the following conditions:-
Please
read these terms carefully, and print and keep a copy
of them for your reference.
Making a contract with us
When you place an order with us, you are making an offer to
buy goods. We will send you an e-mail once we have checked the price and availability of the goods, we will e-mail you to confirm that we accept
your order, and that a contract has been made between us.
In the unlikely event that the goods are no longer available, or that
we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order,
and there will be no contract between us.
If the goods are lost or damaged in transit, please let us know
promptly for UK customers this should be 7 working days from notification that the goods have been despatched.
Cancellation and returns
You can cancel your contract at
any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us.
You do not have to give any reason for cancellation.However, a brief
explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return
the goods to us at your own expense.
You must ensure that the goods
are packaged adequately to protect against damage.
If you fail to take reasonable care of the goods before they are
returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights, for example, if goods are faulty or
misdescribed
Faulty goods
If
there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
International Buyers will be responsible for any customs duty, local taxes & extra delivery charges.
